ZeroLanes is operated by Black Zero LLC. You will sometimes see us described as ZeroLanes by Black Zero, and it is worth explaining what that means.
When you book a car, you are trusting someone with your time, your safety and sometimes your children. It is fair to ask who is behind the name on the booking page. This article explains who Black Zero are, what they do, and how the way they work has shaped the way ZeroLanes carries you.
Who Black Zero are
Black Zero is a government contracting company. Its work spans aerospace solutions, mission support services, government logistics, protective services, healthcare services, and AI and machine learning analytics with cybersecurity. You can read more at blackzerollc.com.
These are fields where getting things wrong is not an option. Logistics for government means moving people and equipment to the right place, on time, often under pressure. Protective services and healthcare services are about keeping people safe and looked after.
Work like this runs on checks, records and clear responsibility. Every step is planned, every document is kept in date and somebody is always accountable. It is a way of working that carries over naturally into moving people by car.
What that has to do with a car to the airport
Logistics and mission support are about the same thing a good journey is about: getting the right people to the right place at the right time, safely, with nothing left to chance. That thinking is behind how ZeroLanes works.
It is why every driver’s documents are checked before they are offered work, and a document that lapses takes that driver or car off the road until it is renewed. It is why the price is fixed before you book. And it is why a journey carries an emergency alert that reaches a person rather than a queue.
A good journey starts long before the car arrives. It starts with knowing who the driver is, that their licence is valid and that the car is insured and roadworthy. It continues with a price agreed in advance, so there is no argument at the end.
On the day, it means knowing who is coming to collect you. Your driver’s name and the car’s make, colour and registration appear on your journey page before pickup, and you can follow the car once it sets off. If something goes wrong, there is a way to reach a person.
Checks that do not lapse
Every driver must hold a private hire driver’s licence from a local licensing authority, a full driving licence and a DBS check, and each is verified before they are offered a journey. Every car must be licensed for private hire, insured for carrying paying passengers and hold a current MOT. Nothing is taken on trust.
Documents expire, and a check that was true last year may not be true today. So we record the expiry date of every document, and reminders go out as the date approaches, a month ahead and again as it gets close. When a document lapses, the driver or the car is off the road with us until it is renewed.
This is the kind of discipline that government logistics depends on, applied to a car and a driver. It is not glamorous work, but it matters. Read what we check before anyone drives.
A price you can plan around
In logistics, a plan is only useful if it holds. The same is true of a price. With ZeroLanes, the price you see before you book is the price you pay, and it does not change for traffic, a longer route or a journey that takes longer than expected.
That makes a journey something you can plan and budget for, whether it is a single trip to the airport or a year of company travel. There is no meter running in traffic, and no price that rises at busy times. Read how fixed-price private hire works.
Someone to answer
When something goes wrong on a journey, the worst thing is not knowing who to call. Every live ZeroLanes journey carries an emergency alert that reaches a person rather than a queue. It is there for the moment you hope never comes.
And for everything else, from a change of plan to a question about a booking, you deal with ZeroLanes. You are not passed between different companies. There is one name on the booking and one team to talk to.
ZeroLanes in the UK
ZeroLanes is a UK private hire service, booked ahead at one fixed price: airport transfers, school runs, city to city journeys, hourly hire and business accounts. Read how fixed-price private hire works and what we check before anybody drives.
Airport transfers take you from your door to the terminal and back, with your flight number passed to your driver for a pickup. School runs carry children with checked drivers and child seats fitted before they are collected. City to city journeys take you door to door between towns and cities, and hourly hire keeps a car and driver with you for as long as you need, from one hour to twelve.
For companies, a business account puts every journey on one account, with bookers, travellers and cost centres. Whatever the journey, the price is fixed before you book. And the same checks sit behind every car.
Ride with ZeroLanes. A car booked ahead, at a price fixed before you confirm, with the driver and the car on your journey page before pickup. Get a fixed price.