How can we help?

Put in where you are starting, where you are going and when, then press See prices. Pick a car, add anything extra, give us your details and confirm. The whole thing takes about a minute.

Not to see prices. You need one to book, so you can track, change or cancel the journey afterwards. It is made from the details you give when you book, with no separate sign-up.

Up to a year ahead. The earliest pickup you can choose depends on how soon we can have a car with you; the booking form only offers times we can keep.

Yes. Choose Hourly. The driver stays with you for the hours you book, wherever you go, and the price is for the time rather than the distance.

Yes. Choose Return and add when and where you are coming back. It is booked as a second journey with its own price, and each one can be cancelled on its own.

Yes. Choose Add a stop when you book. The price you see before you confirm includes the extra distance, and any waiting at a stop.

Yes. Signed in, change the details at Who’s travelling? to theirs. The booking stays on your account, so you can follow it and see the receipt.

Yes, just like an airport transfer. Put home as the pickup and the school as the destination, then choose Return for the afternoon collection. Add child or booster seats under Extras, and use Add a note to tell your driver which gate to use or who is collecting. We check every driver’s private hire licence and DBS check.

Open the journey under Your journeys and press Cancel. It tells you what, if anything, cancelling will cost before you confirm.

Free cancellation up to 24 hours before pickup. Between 12 and 24 hours, 50% of the fare. Under 12 hours, the full fare.

Message us from the journey’s page (Message us about this journey) and we will change it for you. If you are more than 24 hours from pickup, you can also cancel free of charge and book again.

Your driver’s name, and the car’s make, colour and registration, appear on your journey’s page before pickup.

Yes. Once your driver sets off, the car is shown on the map on your journey’s page, with how long it is from you.

Your driver waits for 15 minutes after the booked time (or after they arrive, if that is later). After that the journey is recorded as missed and the full fare is charged, so message us from the journey’s page as soon as you know.

Add your flight number when you book and it goes to your driver, so they know which arrival to meet. Add Meet & Greet if you would like them to wait in arrivals with your name.

Message us from the journey’s page (Message us about this journey) with the new landing time, and we’ll let your driver know.

Message us from the journey’s page (Message us about this journey) and we’ll reach your driver for you.

Yes. Tell us how many children are travelling and add child or booster seats as extras; they are fitted before you are collected.

Each car shows how many passengers and bags it takes. Tell us how many bags you have and only the cars that fit them can be chosen.

Yes. Under Extras, switch on Wheelchair access, and only cars with a ramp or lift can take the booking.

Yes, always. Every driver has agreed to carry assistance dogs, and refusing one is against the law.

No. The price you see before you book is the price you pay. It does not go up for traffic, a longer route or a busy time.

For a journey within a week, a hold is placed on your card when you book and the fare is taken after the journey. For a journey further ahead, your card is saved and the fare is taken about a week before you travel.

The journey in the car you chose, and anything you add on the way: stops, waiting at a stop, Meet & Greet, child seats and so on. Every extra is shown in the total before you confirm.

Each journey’s page, under Your journeys, shows the journey and the price you pay. If you need an invoice, for expenses say, contact us and we will issue one; it then appears on the journey’s page under Your journeys, ready to save as a PDF.

Yes. On a finished journey’s page, choose Need an invoice? and we’ll put one there, ready to save as a PDF.

No. Journeys booked on the website are paid by card when you book, so there is nothing to pay the driver on the day.

On the last step before you confirm, under Have a discount code?

Every driver and every car is checked before they can take a journey (licences, insurance and vehicle documents), and checked again whenever a document runs out.

On the sign-in page, choose Forgotten your password? and we will email you a link to set a new one.

Go to Your account › Settings and choose Ask us to delete my account. A person reviews every request and removes your details within a month, keeping only what the law requires about journeys already taken.